To help you plan your stay with us we have put together some frequently asked questions.  Of course, if there is something we haven’t mentioned then please don’t hesitate to contact us.

Can I bring a dog?

Dogs are very welcome (maximum of two) at each of our cottages.

  • There is an additional charge of £45 per dog per week and £35 per dog for a short break.
  • Please contact us if you wish to bring more than 2 dogs per cottage.

Is there Wi-Fi?

All of our cottages have complimentary Wi-Fi.

Is there mobile phone signal?

Mobile signal can vary depending on network. If you click on the link below for your network provider you can input the Eaton Manor postcode SY6 7DH to get an indication of the mobile service you will receive.

Please note: These maps are not always fool-proof as forces outside of the control of telephone providers (such as local landmarks and inclement weather conditions) may effect signal within or around the property. Please contact your network provider directly if you require more information.

Wi-Fi Calling: You can make or receive a phone call via the Wi-Fi connection in your cottage if your mobile phone has the ability to enable Wi-Fi calling.

Are towels provided?

Yes, there is a hand towel and bath towel per person.
If you are staying between April & October, please bring your own towels for use at the pool.

What are the arrival and departure times?

Arrival time is from 4pm and departure time is by 10am, unless otherwise agreed.

For further information visit our pre-arrival information page.

Where is the nearest shop?

The nearest shop is in Church Stretton, 4 miles away.

Do I need a car?

Eaton Manor is in a very rural location, without any public transport nearby, and therefore we would recommend a car so you can explore the wider area.

How do I find Eaton Manor?

For directions to Eaton Manor and to view/download our Estate Plan click here.

How far in advance do additional guest services need to be booked?

As soon as possible to guarantee availability, but at least 4 weeks in advance.

For the full list of additional guest services, for large and small groups, visit our Additional Guest Services page.

What methods of payment are accepted?

We accept most credit and debit cards, as well as bank transfers. Unfortunately, we are unable to accept American Express.

Do we need Travel Insurance?

We recommend guests buy Holiday Cancellation Insurance. This is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty (see our Terms & Conditions for details on this).

Are there champagne glasses in the cottages?

Yes, there are champagne glasses (enough for each guest) in all of the cottages.

What sort of cookers are in the houses?

All of the cottages have electric cookers with solid plates, except for Great Western Lodge which has an induction hob.

Are the gardens enclosed?

The Manor House, Toad Hall, Pendennis, Curlew Cottage and Garden Cottage all have large, private and enclosed gardens.

Woodpecker Way, Pheasant Walk and Great Western Lodge have private and enclosed patios.

Do you have a booking system for the shared swimming pool?

Yes, once at Eaton Manor you can book hourly slots at the pool each day for your group’s exclusive use.

Can we use fireworks?

We can only allow fireworks to be used in the week surrounding Bonfire night, at Diwali and Chinese New
Year, when they must be finished by 10pm, and on New Year’s Eve, when they must be finished by 12.30am. No indoor fireworks are allowed at any time.

Are we allowed to play music?

Out of courtesy to guests staying in the surrounding cottages, and the permanent residents of Eaton, we cannot allow music outside in the gardens and we request that if you are having music inside the cottage that the doors and windows are kept closed and the music is turned down by 10pm.

What is included in the Baby / Toddler pack?

We try to provide some complimentary items to help during your stay such as a high chair, potty, changing mat, plastic plates & cutlery etc. For the full list of items click here.

Please contact us in advance of your stay to request any items you require.

Do you have a cot available?

Yes, we have one travel cot available per cottage but ask that you bring your own cot bedding.

Are all the cottages suitable for guests with reduced mobility?

We try to cater for everyone but each cottage is individual and they aren’t all suitable for reduced mobility.

Please call us to discuss your requirements and we can give advice on each cottage.

For details about accessibility at Eaton Manor please click here.

For a floor plan of each cottage please click on the ‘Downloads’ tab on each cottage page.

What is in the Reduced Mobility pack?

To help make your stay more comfortable we can provide items such as a wooden chair with arms; a toilet seat riser with frame and a shower stool. For the full list of items click here.

Please contact us in advance of your stay to discuss your requirements.

What if we require any special mobility equipment during our stay?

We can recommend a local company, Independent Living, who can help with your requirements.

Please contact them on:

Do you have any crops growing on the estate?

There are a variety of crops grown on areas of the 500 acres that make up Eaton Manor Country Estate. These crops include Winter Wheat, Barley, Grass for the local farm, and Oil Seed Rape.

Please note that if you are affected by Hay Fever, the Oil Seed Rape will be in flower from late April to early June.

Is there an Electric Vehicle (EV) Charging Point?

We have an EV charging point at Pendennis which is for the use of Pendennis guests.

For guests staying at our other cottages, if you require use of an EV charging point please click here to find the nearest (our postcode is SY6 7DH), or contact us.

We are planning to have EV charging available for all our guests very soon.

 

For full details of our Terms and Conditions please click here.

Please do not hesitate to contact us should you have any questions.