We are delighted to be one of four finalists in the Outstanding Customer Service category of the Shropshire Business Awards.
These prestigious annual awards celebrate all aspects of the Shropshire business industry, not just accommodation providers. Being shortlisted is a testament to the hard work and commitment from our team and we are over the moon that our dedication to great customer service has been recognised.
It was a pleasure to welcome the 3 judges for this category to Eaton Manor recently (as pictured above) and we are keeping our fingers firmly crossed for the awards ceremony on 14th June.
Providing outstanding customer service is at the heart of what we do at Eaton Manor
Whether you’re staying with us for a family holiday, special celebration or a retreat, our aim is to provide you with outstanding customer service from your initial enquiry right through to your departure.
Eaton Manor is a family run business and customer care is our highest priority.
- We pride ourselves on providing a personal service by our small but very dedicated, in-house team.
- During your stay, we’re available 24/7 for requests/emergencies but we don’t encroach on your space unless required.
- If something is amiss during your stay we do our utmost to rectify it as soon as we are made aware of it, or put plans in place to make changes as soon as we can.
From taking delivery and packing away your online supermarket order ready for your arrival, to acknowledging your special occasions and helping organise surprises, such as collecting flowers/balloons/cakes and putting up party decorations, our aim is to provide you with a truly memorable experience, feeling at home at Eaton Manor and enjoying the 500-acre estate as your own.
We aim to cater for all with accessible, family-friendly and dog-friendly facilities:
Pendennis newly renovated to be wheelchair accessible
Reduced mobility packs available (complimentary)
Family-friendly cottages with large, enclosed gardens
On-site facilities to keep everyone entertained
Baby/toddler packs available (complimentary)
Dogs are welcome in 8 of our 9 cottages.
1 cottage dedicated dog-free
Dog welcome packs provided, including Eaton Manor ID tag
If you have any questions please don’t hesitate to contact us.