For the purposes of these Terms of Letting the visitors shall mean the person named
on the reservation form.
Deposit
A booking for a holiday becomes firm when a deposit of one third of the total amount,
together with a completed booking form, is received by D.K. Madeley & Son. Up
to that time it is a provisional booking, which will be held for a maximum of seven
days. Remittances must be made in £'s sterling.
Damages Deposit
A damages deposit of £250 will be required. This will be refunded 7 days after
your holiday, if there is no damage to the property.
Final Payment
The full balance of the total holiday cost is payable no later than eight weeks
before the holiday begins. Reminders or receipts will not be sent unless requested
and a stamped addressed envelope is provided. If the full balance is not paid on
time, D.K. Madeley & Son reserves the right to cancel the holiday booking, in
which case the deposit will be forfeit.
Cancellation
The visitor still remains liable for the final payment on the due date; any failure
to make such a payment in full at that time will be treated as breach of contract.
We strongly recommend Holiday Cancellation Insurance.
Change of Booking
There will be a fee of £25.00 (twenty five pounds) for any transferred booking.
Bookings may not be transferred within one month of the visitor's holiday or from
one year to another. If the transfer also involves reducing the length of the holiday
e.g. from two weeks to one week it will be regarded as a cancellation.
Visitor Accommodation
Accommodation is limited to the number of persons for whom the booking is made.
Basic Supplies
Apart from finding a well-equipped and comfortable house ready and waiting for your
arrival, you will also find some basic supplies. There will also be a pint of milk
in the fridge, some eggs and a cake.
Smoking
Many of our visitors are non-smokers and it is impossible to get rid of the smell
of tobacco between bookings. We would therefore request that visitors do not smoke
within the property.
Joint Bookings
Where two parties join forces to take a holiday property, the booking should be
made in a single name only - that person (the visitor) to be responsible for all
payments and damage.
Loss of Property
D.K. Madeley & Son cannot be held responsible for loss or damage to any belongings
or for injury sustained by the visitor or members of his / her party during their
stay at the holiday property or when on the farmland.
Pets
Well-trained dogs (maximum of two) are accepted on the condition that they are not
allowed on the furniture and especially the beds nor left unattended in the property.
A dog basket in the hall has been set a side to accommodate your pet in comfort.
A charge of £45.00 per pet per week is made for dogs (guide dogs for the blind
and hearing dogs for profoundly deaf people excepted). We regret that no other domestic
pets can be accepted in our holiday property.
Rights of Entry
D.K. Madeley & Son and/or its agents reserve the right to enter the property
at any reasonable time for any reasonable cause.
Visitor Obligations
The visitor undertakes to keep the premises and all the furniture, fixtures and
effects in the same state of repair and condition as at the commencement of the
booking period (reasonable wear and tear excepted) and shall pay D.K. Madeley &
Son the value of any part of the premises, furniture, fixtures, fittings and effects
so destroyed or damaged as to be incapable of being restored to its previous condition.
Breakages and damage must be reported as soon as possible.
Property Cleanliness
The visitor and members of his / her party are asked to leave the accommodation
clean and tidy. D.K. Madeley & Son reserves the right to make a charge for extra
cleaning if the accommodation is not left in a satisfactory condition.
Occupation
The accommodation is not designed for the use of youth groups or student parties.
Sleeping in tents or motor vehicles adjacent to the accommodation is not permitted.
D.K. Madeley & Son reserves the right to require the visitor and his / her party
to vacate the accommodation at once without compensation becoming payable to the
visitor or the party if the accommodation is being misused.
Complaints
Every care is taken to ensure that the house is presented to visitors to a high
standard. Should you find on arrival that there are complaints please let us know
immediately. D.K. Madeley & Son will not make any refunds in respect of complaints
made after the visitor's departure from the accommodation if the visitor did not
make the complaint or the problem known to us during the holiday. Every effort will
then be made to assist you. We value every booking and want all our visitors to
enjoy their holidays.
D.K. Madeley & Son does not warrant, and is not responsible for, the accuracy
of any verbal information given or statement made by its staff.
D.K. Madeley & Son shall not be liable to the client or third parties for any
accident, damage, loss, injury expense or inconvenience which may be suffered, incurred,
arise out of or is in any way connected with the rentals. If the property, which
the client has booked, becomes unavailable or unusable for some reason prior to
the date of booking then rural retreats will be to 1. Endeavour to find a suitable
alternative property or 2. To reimburse the client with any monies paid.
If your holiday property becomes inaccessible due to bad weather we will do our
best to inform you and to offer you an alternative week. We recommend you have holiday
insurance to cover this possibility.